Refund policy
Return & Refund Policy
At **GlovesForge**, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.
30-Day Return Policy
We offer a **30-day return window** from the date your order is delivered. To be eligible for a return, items must be:
- Unused and in their original condition.
- Returned with all original packaging, tags, and accessories.
- Free from signs of wear, damage, or misuse.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, worn, or damaged after delivery.
- Products returned without original packaging or accessories.
- Clearance, final sale, or promotional items (unless defective).
- Gift cards.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within **48 hours** of delivery. Include your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Return Process
To start a return, please contact our customer support team with your order number and reason for the return. Once your request is approved, we will provide return instructions.
Items returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping service, as GlovesForge is not responsible for returns lost during transit.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method used for your purchase. Please allow **5–10 business days** for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is the result of our error.
Exchanges
We currently offer exchanges for defective or damaged items only. If you need a replacement, please contact our customer support team for assistance.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow our standard return procedure.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
GlovesForge
Address:
4298 Kipling St
Wheat Ridge, CO 80033
United States
Phone: +1 (303) 432-8869
Email: support@glovesforge.com
Response Time: We typically respond to all inquiries within **24 business hours**.
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By placing an order with **GlovesForge**, you acknowledge that you have read and agree to this Return & Refund Policy.